Utterly useless and *************

I took out a funeral policy with these people I believe late July. Tshegofatso from the Diepkloof Square branch asked me when I would like the money to be de deducted and I specified the 25th of each month. In the month of August 2020, you decided to debit my account on the 23rd. I then called in to find out why this is the case and the gentleman who assisted me told me that it does show on the system that it is supposed to be on the 25th of each month. I then asked why the hell it was deducted before then and naturally, he couldn't answer me because he doesn't work in accounts but he told me that hopefully next month it will get deducted on the 25th. Guess what, this time you outdid yourselves because you deducted it on the 22nd at 23:01. I called your call center, Juan answered but he couldn't hear me. I hung up, called again and spoke to Nicole. She did the Security questions, I then explained why I am calling and I was and still am livid and guess what? The call went dead. I hung up, called for the 3rd time and spoke to Flora Bodibe. I asked why the hell money was deducted on the 22nd and not the 25th. She put me know hold, came back and told me some story about being nominated for money to be deducted on the 23rd if there is a public holiday before the 25th or some **** like that. Even so, the money was taken on the 22nd and not the 23rd. I know you always say read your contracts but it would be nice that when we as the public take out things like this, we get told this type of information. FOR THE SAKE OF TRANSPARENCY and building trust between you as a service provider and us as your customers. Even with the information given to me by Flora about this nominated date *******, what is the excuse for deducting the money on the 23rd of last month when the public holiday was on the 9th????????? What then is the point of asking us when we would like money to be deducted if you do what the hell you want anyway???? The money that was deducted from my account on both months was meant to be used somewhere else and now you people take things as and when you please. I'm sick of this because again, if you attempted to take this money and the was nothing in my account, the onus would be in me to deal with a negative balance and whatever else penalties I could have incurred on my account. Why the hell would I ask for my debit order date to be on the 22nd if my salary comes in on the 25th????? Use your common sense. I chose the 25th because I know funds are available then because that is when I get paid. I am sick of this. You ask us to choose a date for a reason. STICK TO THE ****** AGREEMENT!!!! If I have to deal with this **** again next month, I will just close this entire account because trust has been broken. Not once but twice. And maybe you might not care because you keep getting more clients but you should treat your clients as humans first and not just a number to help you win banking awards. FIX THIS ****!