Utterly useless

<p>I’m now sooooo upset. My tax free fixed deposit expired on 3 March. I transferred another R30000 to the account and went to the Centurion branch to have it re-fixed for another 12 months. There they told me I first have to pay R55 to replace my expired card. I never use my card, but they refuse to help me otherwise. They then had to phone the help desk to reconnect the expired card so that it could be replaced. That took quite a while. When they want to re-fix my tax free account, the option was not available. Another call to the help desk. Waiting for ever. Got cut off. Called again. Wait for ever and eventually got a reference number ( ********** 8). So I wasted R55 on a card that I don’t need and an hour of my time and still haven’t got what I want. I had so hoped that Capitec was the answer to the other useless banks that just want to take your money, but apparently not.</p>