Utterly unacceptable respons/ feedback

On the 22nd May 2021 I sent money to an incorrect account using cellphone banking as I entered an incorrect number which happens to the best of us. I immediately called client care and I was advised that they will try contact the recipient till this day they have not gotten hold of the receipient and the phone is always on voice-mail. I have visited rhe branch and I am not getting assistant at all meaning that I lost all my money. This is utterly poor service as my kids are hungry and need this money for food and school fees, what happens if Capitec can never get hold of the receipient? What is the way forward as I am really in need of this money