UTTERLY POOR SERVICE

After my company implemented changes due to COVID 19 I visited Capitec bank branch Maal@Reds the 14/04/2020 to make arrangements on my loan accounts. The consultant put me through to Collections. Agent from collections came with a relief plan what will benefit capitec at the end of the day and not the customer. Collection department informed me that they cannot change pay date as company listed pay date the 25th (Best of the letter indicates only 2 months so WHY want to change pay date).

When I asked if the debit order date to be changed Collection department inform me I need not to worry as there is a TRACKING debit order on my account for 7 days and it will deduct as soon as salary is paid in.

Now the NICE story begins. The 26/04/2020 I get SMS that loan has not been paid. (Makes person feel they are running away from obligations) The 29/04/2020 I get SMS that I must contact collections to make arrangements for payment. I contacted Collections today and they debted the payment for loan. Not once but TWICE. WHAT THE HELL CAPITEC. WHY DOES A PERSON HAVE TO GO THROUGH ALL OF THE TROUBLE to make arrangement and go the EXTRA EXPENSE like sitting on a phone call for more than 30 mins waiting to get answers

Being a customer for more that 8 years, this is UTTERLY disgusting from Capitec. (Maybe now that they are best bank no more need for customer care.

Send email to clientcare the first round to along get a reply 2 weeks later.

I would this resolved urgently as I'm not receiving full salary and now that Capitec deducted twice my other debit orders can not be deducted