SS
Samkelisiwe S
1 reviews | Active since Feb 2023
15 Feb 2023, 18:00
Utterly dissatisfied by the appalling and poor service
Im very disappointed with Capitec service, my acc was closed due to being a victim of ***** and i was asked to submit an affidavit so it can be reopened. I did submit my affidavit on Saturday the 12th and was told my account will be opened so i can access my account to withdraw my salary that was in my account. I need these funds so i can do my personal and child things, who is just 4 months. Im very disappointed as my case status has not changed even once since the time of the 12th of February. I HAVE NOT RECEIVED ANY FEEDBACK OR COMMUNICATION and status has been saying: In Progress, ever since I went to the bank and now a whole week is going to be over with no communication whatsoever.
Helpful (0)
Replies (8)0
Replies (8)
Capitec Bank's replyOfficial
15 Feb 2023, 18:07Good day Samkelisiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply15 Feb 2023, 18:07
Official
Good day Samkelisiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
SS
Samkelisiwe S's updateReviewer Update
15 Feb 2023, 19:41I hope someone can do something about this tomorrow morning because I have been waiting for 5 full days with no assistance or communication very unprofessional services!
SS
Samkelisiwe S's update15 Feb 2023, 19:41
Reviewer Update
I hope someone can do something about this tomorrow morning because I have been waiting for 5 full days with no assistance or communication very unprofessional services!
Capitec Bank's replyOfficial
15 Feb 2023, 22:02 Good day Samkelisiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply15 Feb 2023, 22:02
Official
Good day Samkelisiwe
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
SS
Samkelisiwe S's updateReviewer Update
16 Feb 2023, 08:57Day 6 and still no reply or change of status on my case at Capitec and it's another day of struggle with finances for my child and family! Definitely changing banks if this takes a week to be sorted! I will never recommend this Bank to anyone because you never receive any help or assistance when you most need it! I don’t know if this company thinks it’s nice to not have any access to your money or financials and you can’t even take care of your child’s needs.
SS
Samkelisiwe S's update16 Feb 2023, 08:57
Reviewer Update
Day 6 and still no reply or change of status on my case at Capitec and it's another day of struggle with finances for my child and family! Definitely changing banks if this takes a week to be sorted! I will never recommend this Bank to anyone because you never receive any help or assistance when you most need it! I don’t know if this company thinks it’s nice to not have any access to your money or financials and you can’t even take care of your child’s needs.
SS
Samkelisiwe S's updateReviewer Update
16 Feb 2023, 14:36Hi, is someone going to assist me with my situation or there is no help here as well ?
SS
Samkelisiwe S's update16 Feb 2023, 14:36
Reviewer Update
Hi, is someone going to assist me with my situation or there is no help here as well ?
SS
Samkelisiwe S's updateReviewer Update
16 Feb 2023, 15:15Below is a text message I received from Capitec and this just all a lie because no one has tried to contact me and I don’t understand how they expect me to contact them when they’ve blocked every access to my funds so where do I find this money to buy airtime ? Is airtime a priority over my child’s milk and nappies ? Would I be thinking about airtime instead of thinking about money for transport to work ?No! This whole situation is not my fault and I have waited for 5 days with no help. It’s starting to get useless even complaining because I am not getting anything from it.
Capitec Bank: Good day, We are trying to contact you regarding your complaint ***. Kindly contact Complaint Management ***
Capitec Bank: Good day, We are trying to contact you regarding your complaint ***. Kindly contact Complaint Management ***
SS
Samkelisiwe S's update16 Feb 2023, 15:15
Reviewer Update
Below is a text message I received from Capitec and this just all a lie because no one has tried to contact me and I don’t understand how they expect me to contact them when they’ve blocked every access to my funds so where do I find this money to buy airtime ? Is airtime a priority over my child’s milk and nappies ? Would I be thinking about airtime instead of thinking about money for transport to work ?No! This whole situation is not my fault and I have waited for 5 days with no help. It’s starting to get useless even complaining because I am not getting anything from it.
Capitec Bank: Good day, We are trying to contact you regarding your complaint ***. Kindly contact Complaint Management ***
Capitec Bank: Good day, We are trying to contact you regarding your complaint ***. Kindly contact Complaint Management ***
SS
Samkelisiwe S's updateReviewer Update
17 Feb 2023, 09:24PLEASE ASSIST ME WITH MY COMPLAINT, PLEASE I BEG THIS COMPANY TO UNHOLD MY ACCOUNT. SOON I WILL BE RECEIVING MY FEBRUARY SALARY FROM WORK AND WHAT SHOULD I DO IF MY BANK ACCOUNT IS STILL PUT ON HOLD PLEASE I BEG YOU WITH EVERYTHING IN ME PLEASE HELP ME. 😭😭😭😭😭😭😭😭😭
SS
Samkelisiwe S's update17 Feb 2023, 09:24
Reviewer Update
PLEASE ASSIST ME WITH MY COMPLAINT, PLEASE I BEG THIS COMPANY TO UNHOLD MY ACCOUNT. SOON I WILL BE RECEIVING MY FEBRUARY SALARY FROM WORK AND WHAT SHOULD I DO IF MY BANK ACCOUNT IS STILL PUT ON HOLD PLEASE I BEG YOU WITH EVERYTHING IN ME PLEASE HELP ME. 😭😭😭😭😭😭😭😭😭
SS
Samkelisiwe S's updateReviewer Update
17 Feb 2023, 09:31I received an email saying someone will have my issue resolved by the 22/02/2023. I have been waiting for my issue to be resolved since the 12th of February and I am still being told to wait until the 22nd of February. I AM DONE WITH THIS BANK AND ITS ****TY SERVICES.
SS
Samkelisiwe S's update17 Feb 2023, 09:31
Reviewer Update
I received an email saying someone will have my issue resolved by the 22/02/2023. I have been waiting for my issue to be resolved since the 12th of February and I am still being told to wait until the 22nd of February. I AM DONE WITH THIS BANK AND ITS ****TY SERVICES.