NX
Nono X

1 reviews | Active since Feb 2013

21 Jan 2024, 18:36

Utterly disgusting and atrocious behaviour from Capitec call centre agent

This afternoon at around 3:35pm I received. call from the following number of +*** from a guy by the name of Quinton saying that he is calling from Capitec Bank and wanted to know when last did i get a bank statement from my Capitec app or inside a branch. When I told this guy that I will not be answering any questions from him as it is a Sunday afternoon and the bank is probably closed. He then went on to insult me in the worst way possible and hung up on me.

Capitec bank better deal with their agents,I have never been exposed to such atrocious behaviour in my entire life and to be insulted like that has left a bitter taste in my mouth regarding Capitec Bank customer service.

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Jan 2024, 09:51
Official
Good day Carol

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank