Utterly disgusted

I am utterly disgusted by the service (lack of service) me and my partner received at Capitec on the 2nd and on the 3rd of June. We went to Capitec in Haeeisson and Main Street in Johannesburg CBD to open an account on 02-06-2015, we were then sent back because we had to sign a declaration form. On 03-06-2015 we went back with all the forms and copies, we arrived at the bank at 16:55, the bank close at 17:00. We were called to see the consultant at 17:05, when we got Masilo he tilt us that the opening of accounts closes 16:45 so we should come back on the 4th or go to Carlton Center. We went to Carlton, we sat there for 45 minutes only to be told that the system is offline (which is always the case). Capitec is so ***********, I can not even express how disgusted I am with this bank. If you don't want new clients why don't you just close down because you are go for nothing!! You are new in the business and already you have lazy employees, if you call that customers service then you still have a long way to go. I myself am FAIS credited and I know for sure this is not how you treat customers. Get you act together and stop annoying me!!!!!