Utterly disappointed

If I could rate it 0 stars I would. I had to do a payment today VIA the banking app. The app crashed and said the transaction was not successful. Thus resulting in me trying to do the transaction yet another time. When this transaction was successful I received TWO confirmation SMS’s saying the amount was DEDUCTED TWICE from my account. Once for the failed attempt which processed with the NEW one. I then phoned Capitec only to be informed it will take them 7-14 business days to do this reverse. I have debit orders that needs to be deducted tomorrow, and now they will bounce and I will be fined resulting in a BAD CREDIT RECORD, all because Captiec has a faulty banking app. Really disgusted and disappointed with this service Capitec.