UTTERLY BAD SERVICES

Good day Capitec Bank

I'm resorting to hellopeter because CustomerCare was totally un professional and sending me around from 1 place to the other and than just dropping the call

I had a access facility with agreement of debit date on the 26th of each month or on salary date. I have been using and paying as normal.

21 April 2023 Capitec Bank decided to deduct installment of the Access Facility (breaking agreement). I went and used the facilicty again, just to receive a SMS and email the the facility was decreased to R0. That is not much of a concern to me, BUT the letter also indicated that CAPITEC will be deducting AGAIN installment the 26 April 2023.

WHY 2 installments in 1 month. Is this the way Capitecbank works?????????