US
Ury S

1 reviews | Active since Feb 2020

05 Feb 2020, 18:44

UTTER *******!!! I EXPECT THIS MATTER RESOLVED.

1 Star is still too much for this type of service. I've been up and down to this bank so many times trying to resolve a case of identity theft and numerous unauthorized debits from my account amounting to thousands of rands, and all this useless bank can tell me is that I need to fork out more money for them to attempt to get back my money. I mean why the hell do I need to pay them for them to give me what's already mine? And the nerve of the consultant (Charity) at the Campus Square, Auckland Park branch was utterly pathetic, telling me that the money is gone and there's nothing they can do about it. This is *******. This bank's security and customer service is non existent and if nothing is done regarding this matter then legal action will be taken.

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Replies (3)
Capitec Bank
Capitec Bank's reply06 Feb 2020, 09:41
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply10 Feb 2020, 16:09
Official
Hi Ury

Please inform Marlise that we are trying to get into contact with her regarding the matter to no avail.
We request that she responds to our email to allow us to assist.

Kind regards
Capitec Bank
Capitec Bank
Capitec Bank's reply09 Mar 2020, 10:24
Official
 Good day Ms McKenzie I confirm the matter has been dealt with and resolved.  Kind regards Complaint Management Capitec Bank