1 reviews | Active since Sept 2017
Utter dismay in Capitec Connect
CAPITEC CONNECT
So Capitec went on this mad campaign to promote their cheaper data and calls, but the connection frustrations are becoming unbearable. What is the point of offering a service when it is SOOOOOO BAD. The connections are very often not available and almost never when there is loadshedding. what a sad state of affairs we are in when you have to choose between daylight ******s vodacom or sub standard capitec connect (who I believe use MTN and Cell C towers, so they are clearly not much better) the only good thing I can say for vodacom is at least they have the better connection. With loadshedding being a permanent part of our lives, I have started relying on my cell data when wifi is not available to do my work, but Capitec Connect is sooooo unrealiable. Even the agents have said: "well don't use us then". Come on people - are you not even remotely interested in even trying to become better in the areas where you dismally fail???? And it's not so easy as to "just not using you" - I have just transferred my whole business portfolio of 10 simcards from vodacom to Capitec only to find that the promises made were hollow. I make use of hotspot connection and the strange thing though, at the same location, one capitec sim will work during loadshedding and another not, but only for a limited time then that one stops connecting. when I switch the hotspot to the other phone, then that one works again. Is capitec throttling maybe? Anyway, the banking services are great, so my hopes were high for the sim connect, to my utter dismay. Suppose the saying of better the devil you know rings true in this case.
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Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
