Utter bull**** service
Given the ****py service from your customer care 086 number I'm not really expecting much but here goes. I bought electricity using your stupid app. I did receive the sms telling me the money is out of the account. An hour later I'm still waiting for the sms for the recharge numbers. Upon calling your customer care number I'm told I have a secondary number which is complete bull**** considering I only have one number so where the hell do they get the 2ndery number from and the real kicker is that any case they will either resend the token or refund me only after 24-72 hours. You can request the ****ing tape. No wonder your charges are so low your after sales service is really *** for lack of a better word. Tsek.
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Replies (3)Capitec Bank's replyOfficial
17 Jan 2019, 10:41I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Capitec Bank's reply17 Jan 2019, 10:41
Official
I acknowledge your posting, and have referred it to Tando Mfengwana for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
's updateReviewer Update
17 Jan 2019, 14:32I'm still waiting for the reason why the token wasn't sent in the first place as the call center person I spoke to confirmed it was never sent and I had to spend data and airtime on phone calls to get it resolved, the question remains why wasn't it sent in the 1st place? Do not make yourselves look good by saying you have responded as that wasn't a response, your caller said they will investigate and revert to me. Still waiting for results from that investigation.
's update17 Jan 2019, 14:32
Reviewer Update
I'm still waiting for the reason why the token wasn't sent in the first place as the call center person I spoke to confirmed it was never sent and I had to spend data and airtime on phone calls to get it resolved, the question remains why wasn't it sent in the 1st place? Do not make yourselves look good by saying you have responded as that wasn't a response, your caller said they will investigate and revert to me. Still waiting for results from that investigation.
Capitec Bank's replyOfficial
28 Jan 2019, 09:54Good day
As discussed telephonically, I trust that your issue is now resolved.
Tando MfengwanaComplaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Tando MfengwanaComplaint ManagementCapitec Bank
Capitec Bank's reply28 Jan 2019, 09:54
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Tando MfengwanaComplaint ManagementCapitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Tando MfengwanaComplaint ManagementCapitec Bank
