UTD /capitec compailts departent

Service of this bank is so poor i want hello peter to create a moji for a star minus and lacks proper TRAINED PEOPLE who have a clear mandate and actually can listen WITH the exception of THEIR SOSHANGUVE REGIONAL WhaT A STAR please move him to absa some one !!!! No one calls you back ,every one knows the answers but never listen to the actual queries asked ,the managers /supervisors have no regard for PAYING CLIENTS , i be surley closing my bank account with them i think a mattress is better,can some one open a bank that actauly gives 2 hoots about the people who bank with them .I am a victim of card crime and i treated like MNy crime is to ask my bank for help please read below .

Good day

Its unfortunate to talk again under these circumstances, i had laid a complaint of an unauthorised withdrawal i guess im unlucky when coming to these kinds of theft.

The reference number is ***9 issued by the complaints department for two whole weeks i been struggling to get feedback from capitec,I call almost daily to be met by consultants who seemingly have no clue as to what procedure to follow it terms of dealing with such cases, I almost talked to every one and on all instances end up asking for the superiors who almost every time are not in the office or "promise" to call<but seemingly never do. Money was apparently withdrawn using my original card but ,the card was in possession the whole time i lost an amount around R6000.00, Today Hlengiwe Ndlou, I wont be refunded my hard earned money .

Im am really saddened and frustrated by the outcome as i currently struggling to make ends meet, the process was lengthy i was not even given the benefit of being e-mailed or called back. I had to almost bulldoze an answer from the UTD and the consultants where acting from a position of non compassion for me as a client i am a victim here !

I understand the bank has to look after its own interests and not just willy-nilly issue refunds in such cases but the reason i am still with the same bank is that i felt that my money was safe but with the trend of crimes people are finding new ways of swindling us of our hard earned wages

I am also upset that i was told these news over i call i made ,with no thread of evidence i had to accept the news not even knowing if the information was credible

Please look into this matter and see if you can assist

-- Kind Regards Itumeleng Mpinga ***