JP
Jessel P
1 reviews | Active since Sept 2019
05 Sept 2019, 21:13
Ussd ****
Im totaly disappointed wth capitec my account was hacked into my money withdrawn wth out my consent.But to my surprise they tell me tht my money never left my account but my balance is going down.What i dont understand is we as capitec clients we trust our money is safe at the bank.The bank is aware of such why dont tighten their security i dont understand what im suppose to do.
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Replies (3)
Capitec Bank's replyOfficial
06 Sept 2019, 10:25I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply06 Sept 2019, 10:25
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
JP
Jessel P's updateReviewer Update
07 Sept 2019, 00:56Its been a week now and they told me 11 working days but nothing has been done its nolonger safe to bank with capitec
JP
Jessel P's update07 Sept 2019, 00:56
Reviewer Update
Its been a week now and they told me 11 working days but nothing has been done its nolonger safe to bank with capitec
Capitec Bank's replyOfficial
20 Sept 2019, 10:54Hi Jessel P
Thank you for providing us with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsCapitec Bank
Thank you for providing us with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsCapitec Bank
Best regards,
Capitec Bank's reply20 Sept 2019, 10:54
Official
Hi Jessel P
Thank you for providing us with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsCapitec Bank
Thank you for providing us with an opportunity to look into your matter.
As per telephone conversation, I trust your matter has been resolved.
Should you have any further queries in this regard, you are more than welcome to contact us.
RegardsCapitec Bank
Best regards,