RM
Rosemary M
1 reviews | Active since Nov 2020
15 Mar 2022, 11:15
Usless complaints department
Useless they will just send you a revised memorandum in order to solve a complaint the most useless bank i have ever seen
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Replies (2)
Capitec Bank's replyOfficial
15 Mar 2022, 13:22 Good day Rosemary
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Capitec Bank's reply15 Mar 2022, 13:22
Official
Good day Rosemary
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards Capitec Bank
RM
Rosemary M's updateReviewer Update
16 Mar 2022, 19:15Emmanuel Rasebeka has attended to my complaint on email he does not explain anything or even call me to address these issues he has poor customer service and im so unimpressed i will go to the media for help capitec refuses to have communication with its customers and give relevant answers.to the specific complaints they shy away and sends a memorandum that has been revised. They dont even get back to a person telephonically. Its pathetic
RM
Rosemary M's update16 Mar 2022, 19:15
Reviewer Update
Emmanuel Rasebeka has attended to my complaint on email he does not explain anything or even call me to address these issues he has poor customer service and im so unimpressed i will go to the media for help capitec refuses to have communication with its customers and give relevant answers.to the specific complaints they shy away and sends a memorandum that has been revised. They dont even get back to a person telephonically. Its pathetic