Uselessness and beyond

I think something needs to be done to the bank's app it is causing so much inconvenience when I need it the most I mean my banking life relies on this technology for convenience but all i get is I cannot not use its service I must wait .I ran out of power around 5am I still can't buy electricity because Capitec's technology is still in bed the last it did this my account was debited twice because I failed the 1st atrempt and tried again to my surprise I was left with a less balance and more electricity than I needed. This is appalling and I'm really frustrated and above all DISAPPOINTED even Eskom is no longer a scapegoat they are out performing you. Fix your nonsense its 8:30 I am still unable to buy