nr
nicholas. rebelo

1 reviews | Active since Jun 2013

13 Mar 2015, 18:01

useless with money

I have had trouble with capitec bank for the past three months whereby debit orders go off on my account and money is sent to the specified businesses.<br> Halfway into the month capitec reverses the money as charge backs without my knowledge.<br> <br> I then sit in arrears with my accounts wich make me look like a bad customer that does not pay, but in fact it is capitec processing charge backs and me not being aware of it.<br> <br> I have called the call centre and been into the branches but they seem to fail to fix this problem every time. A disclaimer they bring forward states that they cannot provide me with accurate information and that the information does not leave capitec liable for any damages but yet damages to me are caused by capitec.<br> <br> I want to know how is capitec going to resolve this as some of my accounts have been suspended due to negligence on thir part. <br> I need this to be sorted as I cannot sit with suspended accounts where I am unable to do important things such as work or even school projects for varsity. <br> <br> <br> <br> capitec resolve this ASAP , as I will be a loss to your bank and move my business elsewhere as well as my friends and family that do bank with you. <br> <br> Kind regard

0
Replies (1)
Capitec Bank
Capitec Bank's reply16 Mar 2015, 08:14
Official
Hello monsta_1,

I acknowledge your posting, and have referred it to Candice Dawson for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Bianca Pieterse
Complaint Administrator
Capitec Bank