USELESS, UNPROFESSIONAL, NON EXISTANT CUSTOMER SERVICE

Below is my review on HelloPeter, followed up with a message to which I have not received a reply. I have been busy since Wednesday trying to solve this problem, I have sent three e mails this morning, giving them all the details they requested as well as a telephone number that they could call me on and nothing as yet. They have been holding on to my money since Wednesday and nobody there is doing their job. At the end of their e mail they say this "We pride ourselves in our service and your complaint is receiving our attention." They have no pride in anything that they do as it has taken me three days and still I am not any closer to have the problem solved. They are beyond useless in solving this, which is a problem that they are creating. I NEED THIS PROBLEM TO BE SOLVED IMMEDIATELY. WHY IS IT TAKING THIS LONG.

Good day, You gave my complaint that I submitted yesterday to an official who said he would sort this for me, only to advise me this morning that it was sent to the incorrect department as this is a business complaint, which was stipulated in my original complaint. He has sent this to another department, and now I want to know how long it it going to take before this matter is resolved. I have not heard from anyone yet. I have also reported this matter to the Banking Ombudsman, and this lack of service is absolute unacceptable. This day is nearly over and I have not heard from anyone regarding my funds that is not being deposited into my account I will demand interest to be paid as you are holding onto this money without any due course. Please attend to this matter URGENTLY

WORST, FRUSTRATING, INCOMPETENCE BANKING SERVICE EXPERIENCED If I could give zero stars, I would give it 10 times over. I have a business bank account with Capitec. From day one I have experience endless problems and nothing seem to be completely resolved. I am currently in the UK on a visit, and I have money coming in to my Euro CFC account.. I have to send them e mails once I know the money has been paid by my clients as they are not sending me the notifications in order to complete the process. All of a sudden this cannot be done over e mails with the DocuSign documents, but someone has to call me. Now they cannot call me, although one person did call me on my UK number, but yesterday they are not allowed to do so. They have to get a dealer to call me, as they need to book a deal with me. If Euro is paid into a Euro account no deal is necessary it is only if it is paid into a ZAR account and then a deal needs to be discussed as the exchange rate has an affect on the ZAR amount. Treasure remain has not changed my e mail address on the mandate given, and it is like opening a lucky packet to see if they are using the correct address or not. I will be closing my business account with Capitec as they might be cheap, but that is exactly what you are getting, "CHEAP SLAP DASH SERVICE" I need this fund to be cleared in my account, and you have to find a way to make this happen. You cannot just tell me it cannot be done. Find a solution. I am sick of having to deal with the incompetence of staff members in your establishment.