DS
David S
1 reviews | Active since Jan 2014
15 Jun 2024, 10:00
Useless ***** unit
If your account is de*****ed, don't expect a refund. I notified the bank 1st week of May 2024 of *****. 2 weeks later the bank contacted me to confirm I had indeed been de*****ed. Today I got a message from the bank saying I won't be refunded because the funds had been paid out already. Useless ***** unit. If they had acted quicker instead of dragging this out I might have had a better outcome but because of their lack of skill obviously. This outcome is not a beneficial one.
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Replies (4)DS
David S's updateReviewer Update
15 Jun 2024, 10:04Stars are '*****'
DS
David S's update15 Jun 2024, 10:04
Reviewer Update
Stars are '*****'
DS
David S's updateReviewer Update
15 Jun 2024, 10:04Stars are f, r, a, u,d.
DS
David S's update15 Jun 2024, 10:04
Reviewer Update
Stars are f, r, a, u,d.
Capitec Bank's replyOfficial
15 Jun 2024, 11:08Good day David.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply15 Jun 2024, 11:08
Official
Good day David.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
DS
David S's updateReviewer Update
19 Jun 2024, 09:02Good day, I rep**** via the email but got no response. I'm not sure what you want to sort out as the bank made a final decision not to assist me. So I used the hello Peter site to air my disappointment in Capitec Bank. I did list my new number with the bank. It is ***.On 2nd May I was de*****ed of R1490 plus international fees R36. I tried to call the ***** line but nobody answered so I canceled my bank card and purchased a new card at my expense. Eventually after 2 weeks the ***** department contacted me. I told them what happened and they agreed I was de*****ed. And they would take it further. Last week I got a message saying that the funds had been used and I would not get my money back. Im very disappointed with capitec bank by the way they handled this and because they took so long to sort this out i have lost my money. On a scale of 1 to 10. I would rate the ***** department a 0. I would definitely not recommend this bank to any of my colleagues on the contrary i would persuade them to go elsewhere. regards
David Smith
David Smith
DS
David S's update19 Jun 2024, 09:02
Reviewer Update
Good day, I rep**** via the email but got no response. I'm not sure what you want to sort out as the bank made a final decision not to assist me. So I used the hello Peter site to air my disappointment in Capitec Bank. I did list my new number with the bank. It is ***.On 2nd May I was de*****ed of R1490 plus international fees R36. I tried to call the ***** line but nobody answered so I canceled my bank card and purchased a new card at my expense. Eventually after 2 weeks the ***** department contacted me. I told them what happened and they agreed I was de*****ed. And they would take it further. Last week I got a message saying that the funds had been used and I would not get my money back. Im very disappointed with capitec bank by the way they handled this and because they took so long to sort this out i have lost my money. On a scale of 1 to 10. I would rate the ***** department a 0. I would definitely not recommend this bank to any of my colleagues on the contrary i would persuade them to go elsewhere. regards
David Smith
David Smith