Useless unhelpful bank

I am going overseas and need to send money back to sa. I was told by people there is a form I need to fill in with the bank so they won't freeze my account. I have debt orders coming off and can't deal with my account frozen.

The useless manager at Galleria said there nothing I can do and I can unfreeze my account when I return to sa. I have month debt orders that need to come off and can't work with a frozen account.

Please just cancel my account and will never recommend capitec to anyone