Useless to the highest degree

?????Is there a lower rating like a half star, Capitec Bank call centre is terrible no service and unable to assist, I asked for assistance with failed card payments but my account still debited by the shops I swiped at and they cannot assist me as to why the automated reversal has not happened, secondly upon verification they cannot verify my personal information due to being blocked out my account so what should I do

Why bank with these **** ups