Useless support from Capitec.... IT failure

called the call centre to to find out why i could not get authenticated online. went through the entire verification for reset only to be told after being on hold.... 10 minute call that they had just been told that the website was down. I had tried to go online at 8:30 and this was 9:45. I confirmed my login credentials and was told these were correct....... At 12 noon still nothing, its 12:40 and Amanda says the website was NOT down but credentials were incorrect, so WTH

OK so now its internally down............ so the entire morning.........