useless support and customer service

<p>For the past three years I have been visiting Capitec bank to check on my aco****</p> <p>Every year I was told my account is managed very well and there were no defaults and that my last payment date is the end of Feb 2018</p> <p>This year I did the same just to be confronted with the horrible answer "Sir you have defaulted three payments back in 2013"</p> <p>O really how dumb can one be it took them three years to discover I am a so called a bad customer</p> <p>I checked Trans union as well as my bank accounts and have found no defaults in fact for the past 9 years I had no default nor any late payments on any of my accounts</p> <p> </p> <p>I have approached Capitec's customer service depratment but the are reluctant to support and have to date not rep**** to any of my mails</p> <p>I do get the feeling that they do not care and that I as the customer is to take the fall and it of no concern to Capitec bank</p> <p>I will today also contact the bank's ombudsman and in next week a visit to my lawyer</p> <p>I have also instructed my wife to settle her debt with Capitec and to close the account</p> <p>I am so sorry that I ever did promote the bank but after this incident I just do the opposite</p> <p> </p>