Useless staff, useless service

I called Capitec on the 22nd September as my husband and I were hijacked. They requested a case number and affidavits. When I initially asked for an email address I was told there wasn't one, I need to hand it in at the branch. I went to columbine branch in Glenanda. I saw the guy email the documents through. i waited a week and called back and was told they haven't received the documents, I went back to the branch who told me they did, they can see it was sent through. Third time again...same story. I eventually got hold of someone who gave me a email address. I emailed the documents through and was told to call in 28 hours. I called two days later, still...same story...they never received my documents, I called again and was told I needed to get a SAP21 form from the police station. When I went the police stated that it was an application for a firearm.

I then spoke to Zikhona Mrwetyana on the 4th November at 10:08am who gave me her email address. I sent it directly to her as she hung on to confirm receiving it. She confirmed she did.

Today I called again, I spoke to the same person Zikhona Mrwetyana who then proceeded to tell me she once again did not receive my documents. I resent it while on the phone with her and again she said she never received it but she sees I sent it to someone called Zandile and will forward it through to the relevant department and she cant tell me when I will get feedback or assistance from Capitec.

I called Capitec on: 22 Sept 2022 14:44, 14:45 14:54 1 October 2022 10:16, 10:21, 10:28, 11:16, 11:21, 11:23, 11:25 3 October 2022 10:35, 10:39, 4 October 13:36, 16:43, 16:52 5 October 10:00, 10:01 12 October 10:02 27 October 13:41, 15:17, 2 november 15:24, 15:45 4 November 09:52, 09:55, 09:56, 09:57 10 november 14:28

I have been getting the runaround since 22 September 2022.

My husband, kids and I, all bank with Capitec but we are considering moving as the service we have been receiving is utterly pathetic.