USELESS STAFF AT CAPITEC BANK

I made two payments today from my banking app from Capitec to a client of Capitec The client named Stokofel, Account no, ***. The client said the amounts of R200-00 and R300 is pending and is not reflecting in the account. I went to Capitec but the assistant was so reluctant to help, The Capitec assistant phoned someone and that person said its nothing they can do to assist. I asked for this money to be reversed and I was told by the assistant that they cannot reverse it. They are reluctant to even phone the recipient to confirm if the money was pending or on hold. This type of attitude from Capitec staff is unacceptable. Capitec should rather close down permanently. Capitec staff also seems to have an attitude problem when it comes to reversals. Looks like they love keeping **** accounts on their system as well