Useless service Garden Route Mall

<p>Monday 26 Sept : normal eft on capitec app</p> <p>Tuesday 27 Sept : app suddenly needs username, I am on the road without username</p> <p>Call capitec helpline, told to go to a branch, so no eft!</p> <p>29 Sept I go to Garden Route mall branch.</p> <p>Phone app deleted and reloaded 7 times by consultant. SEVEN TIMES???? With the same message, cannot deliver FREE confirmation sms!</p> <p>Consultant schemes I have no airtime to receive the "FREE" sms! But check airtime and there is airtime. Another app download follows.... Wait wait wait for an hour! Consultant calls in another consultant, but oh dear!! This one is also baffled. So it is decided that there is NO VODACOM RECEPTION IN THE BRANCH!!! I guess I'm the only client on Vodacom then???? So the consultant suggests I go out of the branch to look for a reception spot. BUT I AM ON CAPITEC'S WIFI because there is no reception, WHICH DOES NOT EXTEND TO WHERE THERE IS VODACOM RECEPTION!! HAHA! WHAT A JOKE! STALE-MATE, NO SOLUTION! So the consultant tells me to go to Vodacom to sort this out. VODACOM? FOR A PROBLEM WITH A CAPITEC APP? But that's not all! After this useless effort, the consultant calls me 15 mins later to tell me to come back to the branch and sign the "form". Huh? I left the branch with no solution and no cellphone banking app, BUT HAVE TO SIGN THEIR FORM FOR THEIR BENEFIT?</p> <p>PLUS: I wanted to FICA but rates accounts are electronic, and Capitec wants a hard copy. When I asked whether they can print it out I was told no. Go and get a hard copy and bring it back to us they said!! How many clients do you have, CAPITEC? You're certainly not concerned about the environment! So much for saving the trees!!! You used to be good at the beginning, but you are becoming just like Absa and Nedbank! Time to close my account with you and spread the word of your uselessness far and wide! And all I get from your customer service is: GO TO A BRANCH. WHAT A JOKE!!!!</p>