Useless service from business department

When I tried to withdraw money from my business account today there was a error with the ATM. The transaction was canceled by the ATM although the money was taken from my account. On request inside the branch I was told that they cannot assist me because it is a business account. When phoning the business department I was told that the money will be returned to my account in 3 days. I needed the money tonight and cannot wait and since it is a mistake they have to help me. Without trying much I was told that the process needs to be followed and I can only get my money back in 2 to 3 days. How do I pay my accounts if I don't have the money and nobody in the whole of Capitec is available to make a decision to rectify the problem. When the branches close at 18:00 then manager or senior person is available. Why can't my business account not sorted at the local branch? Why only online and then there is no help anyway? The consultant in JHB cannot even spell Saveways but she must solve your problems.