Useless service

On the morning of the 24th August 2019 I tried to buy R100 airtime using Capitec cellphone banking. The transaction didn't go through and I was sent an error message. I tried again and same thing happened again, I got another error message and two bank notifications that R100 was deducted from my account twice.

On the 26th August I went to Lebowakgomo branch to try and recover my R200 and a call was logged with Ref No: ***6. I was then told to wait 7-14 working days as they're still doing investigations.

Today, 09 September 2019, I went back to the branch to find out if they found anything concerning my case and I was told that the company called Blue Label does investigations for Capitec bank and they reported that my phone was topped up with that amount but they didn't state when.

I never received airtime for the R200 deducted from my account and now am being told that investigations show that I got it. I want my money back.