Useless Service

Disgusting service from your call centre after, I called to complain about ********** activity taking place on my account, the first consultant I spoke to went in my profile and told me to hold, I held on for over 30 minutes without her reverting back to me. I called again and spoke to Pretty who transferred me to her team leader, Lindiwe Ntsweni, I requested for immediate assistance as I need the money urgently and was told that it will take 14 days. The transaction shows as recurring and shows that it took place in the USA whiles I'm in South Africa. I don't know why my personal information is leaked by Capitec. I'm expecting a large payment in a few days and don't think I can continue banking with you if my information is not protected. I was asleep when the transaction took place and no one is able to help me after I explained that the money that got deducted **********ly is for a emergency. I'm waiting my airtime and more money that I don't have and I must still pay for a new card.