NZ
Natasha Z

1 reviews | Active since Sept 2022

27 Sept 2022, 09:44

Useless service Capitec Fourways crossing

Capitec Fourways crossing is useless Take an hour to “restart” their atms after load shedding The manager Donovan Govender has zero regard for people standing in a queue for an hour and no update or even an apology letting problem know what’s going on. Everyone just left to stand outside and wonder and waste their time while he sits and stares at a screen. He should have the decency to engage with the customers This branch is poorly managed and the branch manager is completely out of touch with how to manage peoples expectations when they are offline or experiencing

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Replies (1)
Capitec Bank
Capitec Bank's reply27 Sept 2022, 10:32
Official
Good day Natasha 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank