Useless service.

I got a new phone all I wanted to do is upload the banking app, did the facial recognition and It does not allow me to use my app, phone in and they tell my my cell phone backing is not activated how the F...K is that possible if i just wanted to load the app on my new phone!!!!!!!!

Then you get told you have to go to a branch, do you understand we as your customers work we do not have the time to run after you so we can just access our f........ng bank account this is the most useless service I have ever come by in my life!!!!!