Useless service

Item: Capitec Bank
Rating: 1
Author: Esmerelda E

My Capitec Funeral Policy debit order did not go off on 01 Jan 2025 due to a system error. I therefore made a manual payment on 03 Jan 2025. On 08 Jan 2025 the debit order went off, which means that there was a double payment for the month of January. After numerous calls, escalations etc, I still until today have not received my credit owed to me. End of January another debit again was deducted.

I am at a point where I am about to open a theft case, as I am not getting my money back!

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

14 Feb 2025, 16:37

Good day Esmerelda. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.

Capitec Bank's reply14 Feb 2025, 16:37

Official

Esmerelda E's updateReviewer Update

14 Feb 2025, 17:05

Good Day

I'm sorry but @ this point I don't believe a word as I have been told that someone will be in contact for more than a month now.

At this point my only way forward will be a theft case.

Esmerelda E's update14 Feb 2025, 17:05

Reviewer Update

Good Day

I'm sorry but @ this point I don't believe a word as I have been told that someone will be in contact for more than a month now.

At this point my only way forward will be a theft case.