RC
Rhulani C
1 reviews | Active since Dec 2019
02 Dec 2020, 10:13
Useless Service
I just used Capitec’s Send Cash service and the person was sending money to didn’t get the money because the ATM didn’t have sufficient cash . Now Capitec is claiming that money had been withdrawn whereas I have a slip that shows that it wasn’t withdrawn due to ATM having insufficient funds. I called their unhelpful customer care and they say my matter will be sorted in seven days time when the person is in need of cash now
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
02 Dec 2020, 10:23Good day Rhulani
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply02 Dec 2020, 10:23
Official
Good day Rhulani
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
RC
Rhulani C's updateReviewer Update
02 Dec 2020, 10:34Capitec,
You are being unfair now , why should I have to wait for the next day when the person is in need of cash , what is it that is making it difficult for you to look into my matter now
You are being unfair now , why should I have to wait for the next day when the person is in need of cash , what is it that is making it difficult for you to look into my matter now
RC
Rhulani C's update02 Dec 2020, 10:34
Reviewer Update
Capitec,
You are being unfair now , why should I have to wait for the next day when the person is in need of cash , what is it that is making it difficult for you to look into my matter now
You are being unfair now , why should I have to wait for the next day when the person is in need of cash , what is it that is making it difficult for you to look into my matter now
Capitec Bank's replyOfficial
14 Dec 2020, 16:03Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply14 Dec 2020, 16:03
Official
Good day
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, I trust that your issue is now resolved.
Kind regards
Complaint Management
Capitec Bank