USELESS SERVICE

<p>It has now taken close to a week for Capitec to sort out one query. I received payment on my Capitec account in 2013 and all I need is the name of the source, I am sitting with three reference numbers and have already made two visits to the branch. When I decided to lodge a complaint the phone was dropped after I held the line for more than 10 minutes. I also find it ridiculous that they can deal with one query per call, I had to hang up and call again so I can lodge this complain but still couldn't finalise because they hung up. This has been the worst experience any client can go through. The one star I'm giving is owed to the plein street branch in joburg because they tried helping but were frustrated by the ridiculous back office. </p>