Useless service
Used to think they are the best but they really are useless. I have a new ID after getting married and they won't accept the new ID I need to give a reason why I need to change my surname along with my marriage certificate. I mean surely my new ID that was issued by home affairs is enough it has been everywhere else. And when I asked so if I just change my surname what then they said oh you will have to provide proof other than your ID. Useless and unfriendly staff. I am sitting in FNB as I am typing to change my account.
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Replies (3)'s updateReviewer Update
21 Jun 2019, 13:37I do feel bad.. Am having a bad day.. Found out its a legislative thing.. But the staff could have handled it better than they did. I do apologize for the bad review but for some reason I can't delete or change my review.
's update21 Jun 2019, 13:37
Reviewer Update
I do feel bad.. Am having a bad day.. Found out its a legislative thing.. But the staff could have handled it better than they did. I do apologize for the bad review but for some reason I can't delete or change my review.
Capitec Bank's replyOfficial
21 Jun 2019, 14:00I acknowledge your posting, and have referred it to Nazley for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's reply21 Jun 2019, 14:00
Official
I acknowledge your posting, and have referred it to Nazley for immediate attention.
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Feedback will be provided within 5 working days. I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
24 Jun 2019, 10:42Hi Crystelle
As per telephone conversation, your matter has been resolved and closed on our end.
Kind regards
Nazley Powell
As per telephone conversation, your matter has been resolved and closed on our end.
Kind regards
Nazley Powell
Best regards,
Capitec Bank's reply24 Jun 2019, 10:42
Official
Hi Crystelle
As per telephone conversation, your matter has been resolved and closed on our end.
Kind regards
Nazley Powell
As per telephone conversation, your matter has been resolved and closed on our end.
Kind regards
Nazley Powell
Best regards,