Useless service

Over the weekend I tried to do an online purchase using my Capitec card which was declined because my MasterCard Securecode was incorrect. This is the same code I use day in and day out. Needless to say I had to go to the branch to request a new code on Monday. 28 hours later and still no code. Phone Capitec client care line just to be told to phone the branch. Tried 45 minutes solid just to hear an engaged tone. Phone customer care line again just to hear this excuse of an operator sigh in my ear and keep me on hold for a further 8 minutes upon which I had enough. Great work Capitec. You just lost my little bit of business!