useless policy

Good day

I have put a claim on the 9th September and all Capitec told me is the is nothing they can do as they await for access, Jackyson Kone so called client service manager speaks to clients like he is less interested while i have to sit with a headache . they have no sense of sympathy and if i was a Capitec client would really consider looking for another funeral cover . this poeple they pretend as if they do not understand the situation of losing your husband. i have to wait for third party that is so unreachable to make a final claim. this policy is just to stress people and clearly all the do is collect and do not pay the premiums back.

family must suffer and imagen if you only had one funeral policy and they just turn to give you attitude