Useless, no customer service at all

In 2019 my husband joined debit review and with drew from it in the same month they than sent an email confirming that the debit review status had been lifted. Only to find out that they have blacklisted my husband on itc falsely reflecting they have not received payments for months which they did receive payments. I than called in for assistance but till date nobody has called me i just got a lousy email today which reflects a policy that was put in place 2020 of which they were supposed to remove the redflag 2019 they are very in competent.