FA
Farouk A
1 reviews | Active since Mar 2009
15 Oct 2024, 10:54
Useless merchant services by Capitec
I had a business account and pos systems with Capitec and closed up. I now opened up a new business after a about a year or 2 and Capitec still has my old bank account and company name on my profile. I called and exhausted my airtime a few times to get it changed since yesterday, and no freaking joy. All I want is to transact and have my details rectified. Are they really willing to assist or at least call a person back??? Where is the support and service?? Jeez hope this will get attention as soon as possible
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Replies (3)
Capitec Bank's replyOfficial
15 Oct 2024, 12:26Good day Farouk,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
Capitec Bank's reply15 Oct 2024, 12:26
Official
Good day Farouk,
Thank you for letting us know of your concern and for your patience while we explore this matter. We have assigned your query to a designated official, who will contact you within the next business day.
Kind regards
Capitec
FA
Farouk A's updateReviewer Update
15 Oct 2024, 13:06A business day would be too long as I have been trying to trade using the card machine, and cannot do so. I will visit a branch and see if they could assist.
FA
Farouk A's update15 Oct 2024, 13:06
Reviewer Update
A business day would be too long as I have been trying to trade using the card machine, and cannot do so. I will visit a branch and see if they could assist.
FA
Farouk A's updateReviewer Update
15 Oct 2024, 14:47I went to the branch, waited for over an hour and when I got to the consultant, they had to phone the same department I did and I walked out with still no resolution. This is what breaks people’s confidence in a brand. Capitec, please wake the hell up and attend to your customers soonest!!!!!!!
FA
Farouk A's update15 Oct 2024, 14:47
Reviewer Update
I went to the branch, waited for over an hour and when I got to the consultant, they had to phone the same department I did and I walked out with still no resolution. This is what breaks people’s confidence in a brand. Capitec, please wake the hell up and attend to your customers soonest!!!!!!!