Useless Mercantile Bank

Mercantile is by far the worst of the worst banks in South Africa. I did an international transaction for my company's anti virus software. The overseas company deducted too much money and wanted to refund it. My debit card got blocked for a REFUND. Since Sunday night, the 6th of November 2022, I spent hours on the phone to get their *********** and untrainable staff to understand it was a REFUND and not an attempt to *******ly deduct money from my business account. All the *********** staff heard was "overseas transaction". Their "banking system" blocked my card as a "********** transaction" AFTER I phoned their call center many times and spent HOURS on the phone. They were completely unhelpful. I had to threaten the bank that I will sue them for all the business I lost due to their incompetence and stupidity. Only 1 senior staff member of the Menlyn branch contaced me and promised my card would be delivered on Friday, 11 November 2022. The uselessness of their "card division" mean't that I might get the card today only. I also changed my cell number 7 MONTHS ago, but the "client services officer at the same Pretoria branch did absolutely NOTHING! Then she had the audacity to tell my I have to fill in the change of cell number documentation AGAIN (after I phoned the bank NUMEROUS times during the 7 month period) to try and get it changed. You get NO interest on your money, but they block your cards WITHOUT YOUR PERMISSION as they like. I am in the process of moving my banking elsewhere as I believe only money works for these clowns. I sincerely hope they sink faster than a rock. We do not need this kind of "service" in SA whatsoever.