Useless license disk renewal service

I app**** for a new license disk a week before it expired on the 31st of January 2025. I paid on the app and I was told that the license disk will be delivered within 3 to 5 working days. Till today, which is over 2 months later I still have not gotten it. I keep calling and I keep getting sent from pillar to post. They keep referring me to a third party which is their courier and the say they don't know nothing about my parcel. I dealt with them while doing the renewal and why must I now deal with their third party service provider? I have even gotten a ticket for driving a car without a valid license disk due to them. I have lost hope of ever getting a refund or getting the license disk. Their service is the work. I have spent over R150 on airtime holding and being transferred to people which never know what is going on.