USELESS INSTANT EFT SYSTEM

I made an instant EFT on 27 Sep 2017 to pay my electricity account. The money went off from my account but the system failed to generate proof of payment. The intended receipt said they never received funds. On the 11 Oct I logged an incident at Boulders branch. I was promised that my issue will be investigated. I was given a reference number. On 13 Oct at 12:00 I went to do a follow-up at Cresta branch. I was told that they couldn't find my reference number. A consultant gave me a new reference number and promised to call me back with an update before 16:30 which they never did. If no one can tell me where the money went to obviously banking with Capitec is not safe. I am so disappointing with Capitec service. If cheaper banking means USELESS service I don't think I want. I still don't know where my money went to. Nonetheless, thanks to Sifisi from Cresta for her professional attitude. It's a pity she works for Capitec. Hopefully one day I will know where my money went to.