Useless *********** Bank

It's almost 3 months now and still my niece cant access her money frozen in my account, Mr. Chadwick from the contact center emailed me on the 26th of July notifying me that the incident with incident number ***1 has been concluded. Yesterday I went to the Goldman Street Florida branch and to my surprise I was asked to submit affidavits and proof of payment of which I already submitted to more than 1 branch on several occasions. I am now fed up with Capitec as they are making me a puppet, my niece is fighting with me and this matter has caused a unbearable family feud for me. I was given a new incident number ***3 from the consultant and was told to wait 7 days of which i can't do. Please call my niece on *** and explain to her what the reason is for her money not being released but my account is no longer on hold yet her money still is. her name is Zieneth and she is furious with me.