Useless *********** assistance
I bought electricity on my bank app and also from pick n pay store in secunda. Neither of the codes are working. I went to the secunda mall branch for assistance the guy at the door "assisted" me right there by telling me I need to contact a number(of which he gave me) via whatsapp or phone call, I've been trying to contact that number via calls and whatsapp but nothing is working... fed up with this. I need this to be sorted why are 2 electricity tokens from 2 different places not working. What must I do to fix or get my money back?
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Capitec Bank's replyOfficial
19 Nov 2022, 08:48Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply19 Nov 2022, 08:48
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's replyOfficial
30 Nov 2022, 09:43Hello Bianca
With reference to our telephone conversation/email correspondence.
I trust that you satisfied with the outcome. Kindly note the electricity purchase done at Pick n Pay, you will need to take further with the merchant
We have proceeded to close your complaint.
Kind regards
Complaint management
With reference to our telephone conversation/email correspondence.
I trust that you satisfied with the outcome. Kindly note the electricity purchase done at Pick n Pay, you will need to take further with the merchant
We have proceeded to close your complaint.
Kind regards
Complaint management
Capitec Bank's reply30 Nov 2022, 09:43
Official
Hello Bianca
With reference to our telephone conversation/email correspondence.
I trust that you satisfied with the outcome. Kindly note the electricity purchase done at Pick n Pay, you will need to take further with the merchant
We have proceeded to close your complaint.
Kind regards
Complaint management
With reference to our telephone conversation/email correspondence.
I trust that you satisfied with the outcome. Kindly note the electricity purchase done at Pick n Pay, you will need to take further with the merchant
We have proceeded to close your complaint.
Kind regards
Complaint management