Useless, inaccessible, no service delivery bank!

<p>A debit order of R564 went off on a secondary account of mine I called Capitec and explained that this company no longer has the authority to debit my account as the policy was cancelled they should reverse it. The lady said they can only reverse up to R200 telephonically I have to go to the branch. I am in a very remote village where it will take me 2hrs + to get to a mall, the app doesn't provide reversal options on secondary accounts. What must I do????what happens if ur sick or hurt and cannot get to the branch??</p>