PN
Phumzile N
1 reviews | Active since Dec 2020
12 Nov 2024, 13:50
Useless funeral plan and claims department
I made a funeral claim 7 days ago.. Yet my claim is still "being investigated" they're very good at apologizing and sending you all sorts of useless sms's... Why would you want to take out a funeral plan only for you to suffer when you have to get the money that's meant to assist you with the funeral arrangements.I went to their branch and was told that my claim would be paid within 48hours hours.. Tried emailing and calling them with no luck nor constructive feedback... Capitec is very useless and ***********. They do not take their clients seriously yet they're very good at debiting our accounts. 😡
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Capitec Bank's replyOfficial
12 Nov 2024, 13:55Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply12 Nov 2024, 13:55
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
PN
Phumzile N's updateReviewer Update
12 Nov 2024, 14:52That's what I've been getting for the past 7 days.... Had a similar issue with a voucher dispute. Capitec is just useless. I don't even wanna mention the investigating team. I've never had to mourn a loved one with such a heavy heart. Useless call Centre, useless consultants. Pure disappointment. 7 full days I'm still being told all sorts of stories.
PN
Phumzile N's update12 Nov 2024, 14:52
Reviewer Update
That's what I've been getting for the past 7 days.... Had a similar issue with a voucher dispute. Capitec is just useless. I don't even wanna mention the investigating team. I've never had to mourn a loved one with such a heavy heart. Useless call Centre, useless consultants. Pure disappointment. 7 full days I'm still being told all sorts of stories.