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Tasneem O
1 reviews | Active since Oct 2012
14 Jan 2025, 11:08
Useless ***** department
Really disappointed with service from the ***** department. Told them about my incident of being ****med and they can't help me. I have proof that this person with a Capitec account is ****ming people, but the bank can't seem to help me, to either block her account and help me retrieve some of the money. i keep getting different answers when i call in or when i liaise with them over whatsapp. I keep getting transferred from department to department and the people in the ***** department don't respond to emails,
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Capitec Bank's replyOfficial
14 Jan 2025, 12:42Good day Tasneem O. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply14 Jan 2025, 12:42
Official
Good day Tasneem O. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
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Tasneem O's updateReviewer Update
23 Jan 2025, 10:32A Capitec Agent did call me on the 16th of January. I sent through all the required documentation again, and my case was handed over to a specialist team for further investigation. It has been a week, and I haven't received any further feedback, I have emailed them for an update, but I haven't received a response yet.
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Tasneem O's update23 Jan 2025, 10:32
Reviewer Update
A Capitec Agent did call me on the 16th of January. I sent through all the required documentation again, and my case was handed over to a specialist team for further investigation. It has been a week, and I haven't received any further feedback, I have emailed them for an update, but I haven't received a response yet.