Useless Deceased Department

I've always been pleased with Capitec's service as a Capitec client, but it is shocking to see how the accounts of deceased clients are treated. My father passed away last year and the way Capitec's Deceased department has handled his account and the transfer of funds is disgraceful. Not only was money missing from their balance certificate, but I've been waiting since the 16th of May for the transfer of funds to the Estate banking account. All documents and information have been provided - the delays are purely attributable to the Deceased department.

Regarding the large sum of money missing from the Certificate of Balance - they attributed it to a 'system error'. Fortunately I noticed something didn't add up and could have it rectified, but I wonder what would have happened if I didn't notice... I've also been waiting for more than a month for the funds in the account to be transferred to the Estates banking account. Emails are not responded to and there is one excuse after the other. System error seems to be their favourite, but even when these run out the delays continue! How long does it take to transfer funds from one bank to another - well according to Capitec at least 8 days if an external bank is involved. Nevertheless, since the 16th of May - many 8 days have come and gone and we are still waiting for the transfer.

I've asked for the Complaints department's details so that a formal complaint can be lodge and I've also sent a complaint to the customer care email address, but to date nothing there has been no resolution.

Please get your act together. You are dealing with people who have lost loved ones and your deceased clients need to be treated with just as much respect and dignity as the ones living.