Useless customer service

Money was deducted from my account by an insurance ****. I don't even have insurance. I went in to the Tygervalley branch to get them to block the account who is taking my money. They said they can't do anything. They can not dispute or stop the transaction from happening again. When I asked if they can reverse the payment, they told me no, because I might just not want to pay my bills. It is absolutely unbelievable that I now have to cancel my card and account because the people keep taking my money and they can't do anything to help.