Useless Customer service

Useless Customer service. If you phone the customer service to log a card dispute you need to phone the customer service and then send an email if you do that no response or what so ever. Aftet 48 hours you phone the customer service again to find out why did they never respond to your email or any communication from them they then say the dispute was never logged they will do it please send the email to*** after 8 hours still no response or ref no. They stop your card to prevent you from having any more problems. Then you go to the bank for a new card but sorry we can't help you we offline. Capitec customer service is Useless.